Frequently Asked Questions
Everything you need to know about shopping at the BTS Official Store.
Are the products sold on this store official and authentic?
Yes, all merchandise sold on the BTS Official Store is 100% authentic and officially licensed. We source our products directly to ensure the highest quality for our customers.
How long does international shipping take?
International shipping typically takes 7 to 21 business days, depending on your location and customs processing times. You will receive a tracking number as soon as your order ships.
What is your return policy for damaged items?
If you receive a damaged or defective item, please contact our support team within 7 days of delivery with a photo of the product. We will arrange for a replacement or a full refund.
Will my album purchase count towards music charts?
Yes, all eligible album sales from our store are reported to major music charts, including Hanteo and Gaon, to support the artists.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various international digital wallets to ensure a secure checkout process.
Can I cancel or change my order after it has been placed?
Orders can be canceled or modified within 24 hours of placement, provided they have not yet entered the shipping process. Please contact our customer service immediately for assistance.